TERMS AND CONDITIONS

DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

African Collection Safaris is a business in the tourism industry that operates tours of S.A.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

EXPORT RESTRICTION (Optional)

The offering on this website is available to South African clients and international clients.

RETURN AND FUNDS POLICY

The provision of goods and services by African Collection Safaris is subject to availability. In cases of unavailability, African Collection Safaris will refund the client in full within 30 days. Cancellation of orders by the client will attract a NIL % administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

CUSTOMER PRIVACY POLICY

African collection Safaris shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the African Collection Safaris bank account, the details of which will be provided on request.

CARD ACQUIRING AND SECURITY

Card transactions will be acquired for African Collection Safaris via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

CUSTOMER DETAILS SEPERATE FROM CARD DETAILS

Customer details will be stored by African Collection Safaris separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

RESPONSIBILITY

African Collection Safaris takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and African Collection Safaris chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

VARIATION

African Collection Safaris may, in its sole discretion, change this agreement or any part thereof at any time without notice.

COMPANY INFORMATION

This website is run by African Collection Safaris (close corporation) based in South Africa trading as G. Michel More and with registration number CK 992668923.

AFRICAN COLLECTION SAFARIS CONTACT DETAILS
Email: gavin@african-collection.co.za Telephone: +27-71-240-3458

 

AFRICAN COLLECTION SAFARIS TERMS AND CONDITIONS

  1. Standard Terms and Conditions of African Collection Safaris apply to the booking / quoting of all tours / accommodation / flights / associated services and excursions – including all the above booked via a third party agent
  2. African Collection Safaris CC shall not be liable, under any circumstances – for any acts or omissions of third party’s booking on or behalf of the client themselves.
  3. All inclusions as per itineraries and quotes sent to clients will clearly be stated. Should any fees / additional costs billed by our suppliers not be clearly stated under inclusions, they are automatically excluded, and payable by the client direct.

QUOTATIONS

All quotations are subject to amendment – as per the following :

  1. Availability of accommodation at the time of confirmation
  2. Currency fluctuations at the time of confirmation
  3. Airfare fluctuations at the time of confirmation

PAYMENTS

  1. All confirmations shall be received by African Collection Safaris CC in writing.
  2. On confirmation, deposits for the booking will be required in order to secure.
  3. Full Balance of payment shall be made no later than 60 days prior to departure.

African Collection Safaris CC reserves to right to alter id. “the client” means the person / s named on the reservation form ( whether it be a provisional , as per our Suppliers Terms and Conditions.

INSURANCE COVER

It is the client’s full responsibility to arrange Full Medical and Travel Insurance cover for the duration of the booking.

PASSPORTS AND VISA’S

It is the client’s full responsibility to ensure that all Passport and Visa Requirements are valid.

African Collection Safaris will not be held liable for any changes in Visa Requirements or Passport Requirements at the time of travel, and therefore, be refused entry into any country. Any costs incurred as a result of the above, are for the client’s own account.

CANCELLATION POLICY AND REFUNDS

All cancellations shall be made to African Collection Safaris CC in writing  –  and subject to the following cancellation fees

If cancellation is received 60 days prior to departure – 75 % will be refunded to the client

If cancellation is received 50 days prior to departure – 50 % will be refunded to the client

If cancellation is received 40 days prior to departure – 25 % will be refunded to the client

If cancellation is received 35 days or less prior to departure – no refund will be due.

African Collection Safaris CC reserves to right to alter it’s payment and cancellation terms during certain Peak Season periods, as per our Suppliers Terms and Conditions.